Terms and Conditions, Frequently Asked Questions
Thank you so much for popping over! Here you’ll find all the information about how our process works. It looks like a lot but the order process is really very simple. I(Julie) will work with you one on one and walk you through everything.
To inquire about an existing wedding suite, please contact me by email. Please include as much detail in your message as possible, for example, invitation name, wedding date, quantity needed and any additional items you’d like. Also, tell me about your style, theme and any colors you have selected. I will promptly respond to all inquiries, usually within 24-48 hours. I can also be reached via phone or text. Of course, I am also always willing to meet in person depending upon locations and scheduling for one free consultation.
ESTIMATE, DEPOSIT + DESIGN
Following our consultation, via email, phone or face, I will prepare a detailed quote of the products to be used in your wedding invitation suite, the customization fee and assembly, and send it to you for review. A 50% non-refundable deposit is required to begin the order process. When you tell me you wish to proceed, I will prepare an order and send the product listing link to you via email for payment through the website. Credit or Debit cards, Venmo, Zelle or check payments are accepted.
At the same time the product listing link for deposit is sent a Wedding Invitation Questionnaire(Google Form) will also be emailed to capture all of your wedding details. Once the deposit and questionnaire is received, I will create and email all digital PDF proofs within 7-10 days. You have the opportunity to make grammatical and text changes to the proofs until you are satisfied. Any revisions that alter the original design are subject to additional charges.
APPROVAL, FINAL PAYMENT, PRODUCTION
Once you approve your proofs, the final balance is due, materials are ordered and your order will go into cue for print, trimming and assembly. At this time no further changes can be made and quantities cannot be decreased. Please note, it is your responsibility to review and make sure that every detail is correct on your proof, including spelling, grammar, punctuation, spacing and color, addresses, etc. I strongly encourage you to print your proofs out for review. By giving final approval to your proof, you are approving that the text, design, layout and other content is accurate for printing. Too Chic & Little Shab Design Studio, Inc. is not responsible for any errors once you have given final approval of the proof. If we are notified of changes or errors after you have given final approval, additional charges will be applied for reprinting. I will make every effort to assure your satisfaction, if there is an error on my part, I will correct the problem! We are all human and mistakes do happen, but rarely.
Lead time begins once your proofs are approved and is typically around 4-5 weeks for wedding invitation suites, although during peak season, lead time can run up to 6 weeks. Please keep in mind standard etiquette for sending out wedding invitations is 6 – 8 weeks prior and for destination weddings, 3 months prior to the wedding date. You should therefore begin the Order Process at least 6 months in advance of your wedding date.
Design for all other wedding accessories, such as programs, escort cards, place cards, table numbers, menu’s, etc. generally takes place during the final month and weeks leading up to your wedding. Lead time is typically around 2 – 3 weeks for these items.
Please note that the lead time is subject to change depending upon print method, quantity, style of invitation, availability of supplies and production schedule.
Rush orders are accepted on a case by case basis, depending on the production schedule, availability of supplies and the scope of the project. A separate rush fee will be added to each order and is due in full with the down payment.
Fed Ex or a local Messenger is used for shipping orders and the customer is responsible for all charges. Prearrangements to pick up your order at the studio can also be made to avoid shipping charges. Please allow at least 3 – 7 days for delivery depending on the method of shipment used and shipping locations. Too Chic & Little Shab Design Studio, Inc. is not responsible for any damages or loss incurred during shipment to your requested location.
POSTAGE + HANDLING YOUR INVITATIONS
All orders are packaged with handling instructions. It is important to review them! Most invitations will require additional postage because of their weight. Too Chic & Little Shab Design Studio, Inc. is not responsible for invitations or stationery that is lost in the mail or is destroyed through the mailing process.
There is a minimum quantity of 25 invitations for all wedding invitation orders. A small order fee of $100.00 will be applied to orders of less than 25 invitations.
PRINTING METHOD + STOCK QUALITY
All printing is done locally at a commercial printer near the studio. Our standard printing is digital, flat printing. All matte paper stock used is 100# or greater. All metallic paper stock used is 100# or greater as well. All of the card stock is extremely sturdy and of excellent quality. Too Chic & Little Shab Design Studio, Inc. can also print various other methods, ie. letterpress, foil, embossing, engraving and thermography(raised ink), etc. Additional charges apply.
Too Chic & Little Shab Design Studio, Inc. can provide physical samples of your custom invitation or correspondence prior to the assembly of your full order for an additional flat fee of $35.00. Generic samples are also available for any piece featured on the website. Samples are mailed via USPS first class mail. Depending upon localities, it can take up to a week or more to receive samples.
All invitations are handmade with the utmost care, one piece at a time. Therefore, there may be a slight variation from one item to the next. This is what makes a handmade product charming, unique and one of a kind.
RETURNS + CANCELLATIONS
Returns are not accepted due to the fact that every order is custom. Claims must be made within 7 days and will be handled on a case by case basis.
If there is a need to cancel or postpone your order, please contact me right away. If you have not given final approval, you are responsible for 50% of the balance and for any materials (paper, ribbon, etc.) that have been purchased. If you cancel after your project has gone into the production process, you are responsible for the entire amount of your order.
WARRANTIES/LIMITATION OF LIABILITY
Too Chic & Little Shab Design Studio, Inc. warrants that it has the right to provide the products but other than as set forth herein, the items are provided on an “as-is” basis without warranty of any kind, express or implied, oral or written including, without limitation, the implied conditions of merchantable quality, and fitness for particular purpose, all of which are specifically and unreservedly excluded.
Too Chic & Little Shab Design Studio, Inc. shall not be liable for any claim arising out of the performance, non-performance, delay in delivery of or defect in the items we provide nor for any special, indirect, economic or consequential loss or damage however caused, whether from negligence or otherwise in connection with the supply of the items. Any liability of Too Chic & Little Shab Design Studio, Inc. shall be limited to a return of any amounts already paid by the Customer to Too Chic & Little Shab Design Studio, Inc.
All designs and concepts are the property of Too Chic & Little Shab Design Studio, Inc. Works may not be reproduced in any form without the prior written consent of Too Chic & Little Shab Design Studio, Inc. Further, by your agreement to these terms and conditions, you grant Too Chic & Little Shab Design Studio, Inc. the right to use the preliminary and completed design of your order for marketing, display to other clients and for advertising, including on the company’s website.
ONE MORE THING
Some stationery companies print logos, text or even barcodes on the back of invitations and cards. Too Chic & Little Shab Design Studio, Inc. will not print any design, text or logo on the back of your invitations to advertise. The biggest “THANK YOU” you can give is a referral. Please feel free to tell family and friends about Too Chic & Little Shab Design Studio, Inc.